Exchange & Refund Policy

We hope you enjoy your purchase. If you are not fully satisfied, the following policy explains how Noirva handles returns, refunds, exchanges, order changes, and cancellations.

Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your item(s) was delivered, we will not process refund or exchange requests.

To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging.

Several cases are not refundable:

• Item(s) customized to customer’s requirements.
• Item(s) with engraving or made into customized sizes.
• Item(s) damaged caused by improper use.
• Item(s) lost due to inaccurate delivery address.

Order Refunds

Notice: All of our items are made to order, which means we only produce after you place your order. If the item(s) have no quality problems, we will charge a 35% restocking fee for the returns & refunds.

Please follow these terms when refunding:

• Please get in touch with us at  [info@noirva.com] for your return & refund request.

• Customized items, such as ring sizes over 9 US or under 3 US, adjustments to the stone types/sizes, changes to the band style, and any customer-requested engraving, are non-refundable.

• Items sent to you as Replacement Piece are not refundable.

• We are not jointly and severally liable for packages returned to us due to incorrect/incomplete addresses. If customers request refunds in such cases, a 35% restocking fee will be required.

• Such returns are governed by the provisions of the Consumer Protection (Fair Trading) Act of the U.S.

• All decisions made by Noirva are final.

After we receive and inspect your returned item, we will send you an email confirming receipt and informing you whether your refund has been approved or denied.

If your request is approved, a refund will be applied to your original payment method in 3-7 business days.

Order Exchanges

Notice: Our items are made to order according to the customer’s choice of ring size, metal material, metal color, etc. If customers want to exchange or return the product for non-quality issues, we require a restocking fee of 35% of the purchase price.

Please refer to the following rules:

• We do not offer free resizing services. The 35% restocking fee also applies to size exchanges.
• After the restocking fee is deducted, if your store credit left is insufficient to cover the new item, we will require the difference.

• An item can only be exchanged once.

Order Changes During Production

After placing an order, please review the confirmation email carefully, including the product details, shipping information, and estimated timeframe. Contact us immediately if anything needs to be corrected.

Changes requested more than 48 hours after the order is placed are subject to a 15% fee based on the order amount to cover materials and labor, plus any applicable price difference. Changes may also extend the production timeline.

Order Cancellation

Please note that each order requires a production period, which corresponds to the production time selected on the product page. You may cancel your order at any time before it has been shipped.

Generally, we start production and prepare the necessary materials within 12 hours of receiving an order, except on Sundays or public holidays. Therefore, cancellations made more than 24 hours after purchase will incur a fee to cover the cost of materials and labor.

The cancellation fee will be calculated based on your initial contact. Please refer to the following specific rates:

Return Information

To return an item, contact [info@noirva.com] to obtain the return address and instructions.

NOTICE:  A trackable shipping service is required when returning the item(s); we do not issue refunds or exchanges without a tracking number.

Return Shipping Fee

If the consumer initiates returns for non-quality issues, they will be responsible for covering the shipping cost. The exact fee will depend on the courier service chosen.

However, if the return is due to an issue, such as receiving damaged or incorrect items, we will cover the return shipping cost.

Late or Missing Refunds

If you haven’t received a refund after 7 business days of the approval, please contact your card company/bank first. It may take some time before your refund is officially posted.

If they said no refunds are being processed, please get in touch with us at [info@noirva.com] for a refund status inquiry.