Track Order
1. Order Confirmation
After placing an order, you should receive an order confirmation email containing your order number and purchase details. Please review the confirmation carefully and contact us promptly if any information appears incorrect.
2. Processing Time
Orders require processing before shipment. Processing time may vary depending on product availability, customization requirements, payment verification, holidays, or high order volume. Custom and made-to-order pieces may require additional production time.
3. Shipping Confirmation
Once your order has shipped, we will send a shipping confirmation email with tracking information when available. Tracking links may take some time to update after the carrier receives the package.
4. How to Track Your Order
You can track your order using the tracking number or tracking link provided in your shipping confirmation email. If you created an account before checkout, you may also be able to review order status through your account page.
5. Tracking Delays
Carrier tracking may not update immediately and can be delayed due to scanning intervals, customs processing, weather conditions, logistics disruptions, or regional delivery limitations. A lack of recent tracking movement does not always mean the package is lost.
6. Incorrect Shipping Information
Please ensure your shipping address, contact name, phone number, and email address are accurate before submitting an order. Noirva is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
7. Lost or Delayed Packages
If your tracking information shows unusual delay, failed delivery, or delivery to an incorrect location, please contact the carrier first and then reach out to our support team with your order number. We will assist where possible, but final investigation outcomes may depend on the carrier.
8. Delivered Status
If tracking shows that your package has been delivered but you have not received it, please check nearby delivery areas, building reception, mailrooms, neighbors, or household members. Contact the carrier promptly to open a delivery investigation if needed.
9. Customs and International Delivery
International orders may be subject to customs inspection, import duties, taxes, or local delivery procedures. These processes can affect delivery timelines and are outside Noirva's direct control unless otherwise stated at checkout.
10. Contact Support
If you need help tracking your order, please contact us with your order number, email address used at checkout, and any tracking information you have received. Providing complete information helps us assist you more efficiently.